Refund and Returns Policy
Overview
Due to the custom nature of our printed products, all sales are final once an order has been submitted and processed. We strive for 100% satisfaction and high-quality printing on every order. Please review the terms of our policy below.
Custom Design & Customer Errors
Because all items are custom-made based on the artwork, design files, text, sizing, and order details submitted by the customer, we cannot offer refunds, returns, or exchanges for errors made on the customer’s end.
This includes, but is not limited to:
Typos, spelling, or grammatical errors provided by the customer.
Incorrect image resolution, low quality, or blurry artwork submitted.
Incorrect size, color, or garment style selected during checkout.
Mistakes in custom design elements or details approved/provided by the customer.
Please double-check all design files, preview mockups, text, and order options carefully before completing your purchase.
Our Error / Quality Guarantee
If we make a mistake on your order or if there is a manufacturing defect, we will make it right! We will happily either reprint and replace the item at no extra cost to you or issue a full refund.
Our errors include:
Printing errors where the final product does not match the artwork provided.
Receiving a completely wrong item, size, or color than what was ordered.
Items that arrive damaged or with physical manufacturing defects.
How to Request a Replacement or Refund
If you believe your order contains a defect or printing error made by our team:
1. Contact us within 7 days of receiving your delivery.
2. Provide your Order Number along with clear photos showing the defect or issue.
3. Once reviewed and verified, our team will process your free reprint or issue a full refund immediately.
if you need help , email us : @clothingprintdesigngraphicinfo.com